Waste Disposal Lewisham Privacy Policy

This Privacy Policy explains how Waste Disposal Lewisham collects, uses and protects personal data relating to customers and prospective customers within the Lewisham area. We are committed to handling your information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Waste Disposal Lewisham customers, including individuals, households, landlords, businesses and other organisations using our services in Lewisham and the surrounding area.

Who We Are and How to Contact Us

Waste Disposal Lewisham is a waste removal and related services provider operating in the Lewisham area. We are the data controller for the personal data described in this policy. This means we decide how and why your personal data is processed.

If you have any questions about this Privacy Policy or about how we use your personal data, you can contact our data protection contact point using the contact details provided on our website or in your service documentation.

Personal Data We Collect

We only collect personal data that we need in order to deliver and manage our services. The categories of information we may collect include:

Identification and contact details, such as name, title, billing address, service address, email address, telephone numbers and any contact preferences you provide to us.

Service and contract information, such as details of the services you request or receive from us, records of bookings, collection schedules, access instructions for your property where necessary, and notes relevant to the delivery of our services.

Payment and transaction details, such as partial payment card details processed via secure payment providers, bank transfer information, invoices, payment status and related financial records. We do not store full card numbers or security codes.

Communication records, such as emails, telephone call notes, messages sent through our online forms, complaints, feedback and any responses we provide to you.

Technical information, such as your IP address, device information and basic usage data captured when you visit our website, where this is necessary for security, analytics and service improvement.

Information you provide voluntarily, such as additional instructions for collections, accessibility needs, or details about your premises that are relevant to the safe and efficient provision of our services.

How We Collect Your Data

We may collect personal data directly from you when you contact us by phone, email or online form, when you make a booking, enter into a contract with us, request a quotation, sign up for updates, or communicate with our staff in person.

We may also collect data automatically through our website, using technologies such as cookies or similar tools, where permitted by law and subject to your consent where required.

In certain cases, we may receive personal data from third parties acting on your behalf, such as letting agents, managing agents or contractors who arrange waste disposal services for your property, or from publicly available sources where this is lawful and relevant.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on the following bases:

Performance of a contract. We use your personal data to enter into and fulfil our contract with you, including arranging collections, managing bookings, issuing invoices, processing payments and communicating about your service.

Compliance with legal obligations. We may process your data where necessary to comply with our legal and regulatory duties, such as record keeping, tax and accounting rules, and obligations relating to waste handling and environmental regulations.

Legitimate interests. We may use your personal data for our legitimate business interests, such as improving our services, managing our relationship with you, training staff, preventing fraud, ensuring site and system security and pursuing or defending legal claims. We always balance these interests against your rights and freedoms.

Consent. In some cases, we may rely on your consent, for example for certain types of marketing communications or where we use optional cookies for analytics. You can withdraw your consent at any time by contacting us using the details provided in this policy or by using any unsubscribe or preference tools we offer.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide waste disposal and related services, including confirming your orders, arranging and carrying out collections, managing access to your property where required, and responding to your enquiries.

To manage our customer relationship, including keeping records of our interactions, handling complaints, resolving issues and keeping you informed about changes that affect your existing services.

To administer billing and payments, including sending invoices, processing payments and refunds, and maintaining accurate financial and transactional records.

To improve and develop our services, for example by analysing service usage, monitoring service quality and using feedback you provide to us.

To protect our business and our customers, including preventing fraud, maintaining the security of our systems and vehicles, and managing disputes or legal claims.

To send you marketing communications about similar services that we think may be of interest to you, where permitted by law and subject to your right to object or opt out.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described above and where we have an appropriate legal basis. These may include:

Service providers acting as data processors, such as payment processing companies, IT and hosting providers, customer relationship management platforms, communication and messaging services and document storage providers.

Operational partners, such as subcontractors, vehicle operators, recycling or waste treatment facilities and maintenance providers, where sharing limited data is needed to complete your collection or disposal safely and lawfully.

Professional advisers, such as accountants, auditors, legal advisers and insurers, where this is necessary in connection with the management of our business and the protection of our legal rights.

Regulators, public authorities or law enforcement agencies, where we are required or permitted to share data by law, to comply with legal obligations or to protect our rights or the rights of others.

Whenever we use data processors, we ensure that they are bound by written contracts requiring them to handle your personal data securely, use it only in accordance with our instructions and comply with data protection law.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom, we take steps to ensure that your personal data is adequately protected. This may include using countries that have been recognised as providing an adequate level of protection or implementing appropriate safeguards such as standard contractual clauses approved by relevant authorities.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

In general, we retain customer account and contract information for the duration of your relationship with us and for a period after your services end, to handle queries, disputes and legal obligations. Financial and transaction records are kept for the periods required by tax and accounting legislation.

Communication records and service notes are typically retained in line with our general retention schedules, which balance our operational needs and legal requirements against your privacy rights. When personal data is no longer needed, we securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, these include:

The right of access. You can request a copy of the personal data we hold about you, together with information about how we use it.

The right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure. In some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

The right to restrict processing. You can ask us to limit the way we use your data in certain situations, such as while we are considering a request to rectify your data.

The right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format, or transfer it to another organisation where technically feasible.

The right to object. You can object at any time to processing based on our legitimate interests, including profiling on that basis, and you have an absolute right to object to direct marketing.

The right to withdraw consent. Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

To exercise any of these rights, please contact us using the details set out in this Privacy Policy. We may need to verify your identity before responding to your request.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and regular review of our security practices.

While we work hard to protect your data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices or legal requirements. The most recent version will always apply to the personal data we hold about you. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your information.

Your continued use of Waste Disposal Lewisham services in the Lewisham area following any changes to this Privacy Policy will be treated as acceptance of the updated terms, where permitted by law.