Accessibility Statement for Waste Disposal Lewisham

This Accessibility Statement explains how we work to make the Waste Disposal Lewisham website and related online services accessible and easy to use for as many people as possible. We want everyone in the Lewisham area to be able to find information about waste disposal, recycling, and related local services without barriers.

Our Accessibility Commitment

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These internationally recognised guidelines define how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments. Our goal is for visitors using assistive technologies, older browsers, or different devices to have a useful and consistent experience.

The accessible Waste Disposal Lewisham content is designed so you can adjust text size, increase contrast using your browser or device settings, and navigate clearly structured pages. We review key tasks, such as finding collection times, booking services, and reading recycling advice, to help ensure they can be completed without unnecessary complexity.

Screen Reader Support

The Waste Disposal Lewisham website is built to support common screen readers by using clear headings, descriptive text, and meaningful labels for buttons and form fields. We aim to ensure that important information about waste disposal in Lewisham, including service changes and safety messages, is announced correctly and in a logical order.

Where images are used, we provide alternative text where they communicate important information. We avoid placing essential content solely within images. Tables and lists are coded to be understood by assistive technologies, and we seek to minimise the use of content that flashes or moves without user control.

Keyboard Navigation

The site is designed so that you can access main pages and key waste disposal services using only a keyboard. You should be able to move through the page in a logical sequence using the Tab, Shift plus Tab, Enter, and arrow keys. Focus indicators are kept visible, so you can see which element is selected while navigating.

We avoid keyboard traps, where users cannot move away from a particular element, and we structure menus, forms, and interactive features so that they are reachable and usable without a mouse. For example, navigation to collection day information, bulky waste details, and recycling guidance is intended to be achievable with keyboard-only access.

Ongoing Improvements

We regularly review our website and digital content for accessibility issues. As guidance and technology develop, we plan updates to improve how residents and businesses in Lewisham can access waste disposal information. This includes simplifying language where possible, improving colour contrast, and checking that new features continue to support assistive technologies.

Some older documents or files may not fully meet the latest accessibility standards. When we update or replace them, we aim to improve their accessibility so that more people can use them easily.

Contact for Accessibility Requests

If you experience any difficulty using the Waste Disposal Lewisham website or if any part of the site is hard to access, please contact us so we can help and improve our services. You can request information about waste disposal, recycling, or related services in a more accessible format, such as large print, easy read, audio, or an alternative language.

To request support, report an accessibility problem, or share suggestions, please contact our accessibility team by phone or email. Provide details of the page or service you were using and describe the problem you encountered. We will review your request and aim to respond promptly, explaining any steps we will take to resolve the issue or offer an accessible alternative.

We value feedback that helps us provide more accessible waste disposal information for everyone in the Lewisham area and will use your comments to guide future improvements.